If you are looking to return or exchange your order for whatever reason, we're here to help!
Damaged/Defective Items Received
If your product arrives damaged/defective, contact our Customer Service team at info@rtscompaniesinc.com within 4 business days with images/videos showing the nature of the damage. We will remedy the issue by replacing the defective parts, or replacing the full product if needed at no additional cost to you.
Customer Remorse
If for any reason, you’ve changed your mind about the purchase, you can return most items within 20 days of purchase.
1. Return Shipping: We provide return instructions along with a Return Authorization (RA) number and the return address. You must choose your preferred carrier to return the item at your cost and inform us of the return tracking number to process a full refund.
2. Restocking Fee: If the item is returned used or not in its original condition, a 15% restocking fee will apply.
Order Cancellations
You can cancel your order before it is processed in our warehouse. Orders are processed quickly, so contact Customer Service at 1-800-663-2803 or info@rtscompaniesinc.com as soon as possible to check the status. Once shipped, an order cannot be cancelled and will have to be processed as a return.
Sometimes, in rare circumstances, we are forced to refuse/cancel orders due to pricing errors or inventory shortfalls. If your order is cancelled by us and your payment method has been charged, we will issue a refund within 2-3 business days.
Refunds
Once the returned item(s) reaches our warehouse it will be inspected for its return condition. After being accepted for re-stocking, we'll issue your refund within 1-2 business days.
We appreciate your patience as the return process involves several steps.
Please note the following exceptions to our return and refund policy:
- Returned items must be unopened in original product packaging.
- Returned items must have no visible signs of wear or use.
